Question 1

I have a problem with my order. What should I do?

Accepted Answer

If you have any problem, send an email to info@pulsykids.com and we will contact you in less than 24 hours.

Question 2

How long does an order take?

Accepted Answer

The shipment is made through ordinary mail (Correos) and usually takes an estimate of 5 to 13 working days. We cannot guarantee the exact delivery time as we depend on the Post Office. After 14 business days, please contact us if you have not received your order. Orders placed before 12 noon on business days are shipped the same day.

Question 3

What is my size?

Accepted Answer

The silicone bracelets measure 14.5 cm and 16 cm in circumference. This is an average size for 3-4 year olds and 5-10 year olds respectively. When in doubt, measure your wrist and add at least an inch and a half.

Question 4

Can I return or change my bracelet once the order has been placed?

Accepted Answer

The text is engraved as it appears in the online order, so we recommend that you check it well before finalizing the purchase. If you notice an error as soon as you place your order, contact us immediately to point it out. In case the order is not processed, the change can be made without additional costs. However, if it is already processed, as it is a personalized product, the cost cannot be returned.   Pulsy Kids cannot accept returns or refunds, due to the custom nature of our product, for any reason other than an error made on our part during the production process.

Question 5

Are bracelets safe for children?

Accepted Answer

The bracelets are made of silicone and all its materials are non-toxic and ecological. In addition, Pulsy Kids is certified with EN71-3, complying with the European directives for the safety of children's products. It's not a toy. Pulsy bracelets are not recommended for children under 3 years of age, since being a small piece can be a choking hazard.

Question 6

Is online payment secure?

Accepted Answer

YES. Our website contains the SSL certificate, which is the technology that keeps information encrypted and secure on websites. You can check that we have the SSL certificate because you will see https:// at the beginning of the web address instead of http:// (the extra "s" means "secure"), as well as the small green padlock that appears in the browser bar during the payment process.